Information we may collect
When you contact EXPO ACES, we may receive information such as your name, school, institution or organization, role, email address, mobile number, event date, venue, expected participants, requested services, project requirements and other information or files you voluntarily provide.
How we use information
Information may be used to respond to inquiries, understand event requirements, prepare or refine proposals, coordinate services, provide customer support, maintain project and business records, improve our inquiry process and comply with applicable legal or contractual obligations.
ACE & digital conversations
ACE is the EXPO ACES Digital Event Assistant. Conversations with ACE may be processed to answer questions, collect and organize requirements, maintain conversation context and facilitate follow-up by the EXPO ACES team. Conversation details may be included in internal inquiry notifications so that a human team member can continue the discussion with appropriate context when needed.
Website, automation & service providers
EXPO ACES uses technology and service providers to operate the website, process inquiries, support digital communication, host services and deliver internal notifications. Information submitted through the website may therefore be processed by providers acting in support of these functions, subject to their applicable service and security arrangements.
Retention
Inquiry, conversation and project information may be retained for as long as reasonably necessary for communication, proposal preparation, project administration, customer service, accounting, legal compliance and legitimate business records. Retention periods may vary depending on the nature and status of the inquiry or engagement.
Photography, video & event media
Photographs, video recordings and other media created during an engagement are handled according to the applicable project agreement, institution instructions, consent arrangements and relevant privacy requirements. Institutions should communicate any special access, consent, publication, storage or retention requirements before production.
Security
Reasonable administrative and technical measures are used to protect information handled through our website and service workflows. No internet-based transmission or storage method can be guaranteed to be completely secure, and users should avoid submitting passwords, payment-card details or other unnecessary sensitive information through general inquiry channels.
Your privacy requests
You may ask about personal information you submitted through EXPO ACES and request appropriate access, correction or deletion, subject to applicable law and legitimate contractual, accounting or record-keeping requirements. We may need to verify a request before acting on it.
Policy updates
We may update this policy as our website, services and supporting technology evolve. The version published on this page is the current website privacy policy.
Privacy question?
Contact the EXPO ACES team through ACE.
Start a conversation with ACE and indicate that your message concerns privacy or personal information. Your request can then be routed for appropriate human follow-up.
Talk to ACE →